Quick Troubleshooting Guide

 

1. Check the Power

  • Make sure the router is plugged into power and the power light is on.

  • If no lights are on, try another power outlet.

2. Check the Internet Connection

  • Confirm that your main internet (modem or ISP router) is working.

    • Test by connecting a laptop or phone directly to your home Wi-Fi (not FlashedRouter).

    • If the internet doesn’t work there either, the issue is with your provider.

3. Check the Cables

  • The WAN/Internet port on FlashedRouter should be connected to your home router/modem with a network cable.

  • The cable should “click” in place at both ends.

  • Try reseating or swapping the cable if in doubt.

4. Restart Your Devices

  • Power off the FlashedRouter router and your modem/home router.

  • Wait 30 seconds.

  • Power on your modem/home router first. Wait until it’s fully online (usually a few minutes).

  • Then power on FlashedRouter.

  • Wait 2–3 minutes and test again.

5. Connect to FlashedRouter Wi-Fi

  • Look for the FlashedRouter Wi-Fi name (SSID) on your device.

  • Connect using the password provided with your router.

  • If you can’t see the Wi-Fi network:

    • Move closer to the router.

    • Restart your phone/laptop’s Wi-Fi.

6. Check the Control Panel

  • Open a web browser and go to: http://192.168.77.1

  • If the page loads, your ShadowLink router is working.

  • If it doesn’t load:

    • Make sure you are connected to FlashedRouter Wi-Fi, not your home Wi-Fi.

7. VPN Connectivity

  • If you are online but something isn’t working (like location-based services), it may be a VPN issue.

  • Restart the FlashedRouter router to refresh the VPN connection.

  • If the problem continues, note what service isn’t working and share that with support.

8. Common Fixes

  • Slow internet: Restart both your modem and FlashedRouter.

  • No VPN connection: Restart FlashedRouter, wait 2–3 minutes.

  • Device won’t connect: Forget the FlashedRouter Wi-Fi network on your device and reconnect.

9. Still Not Working?

If you’ve gone through the steps above and the issue remains, please contact our support team.
When you do, it helps if you can tell us:

  • What lights are showing on your FlashedRouter router.

  • Whether your main internet works without FlashedRouter.

  • What step above you reached before things stopped working.

Location: United States

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